Last Updated: December 1st, 2025
This Agreement is between Sandgarden, Inc. and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.
If you are accessing these Terms of Service and signing up for a Subscription, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, and/or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.
Cover Page
Order Form
Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.
Cloud Service: Sandgarden’s Doc Holiday platform automatically generates release notes and documentation as code is released.
Order Date: The Effective Date
Subscription Period: One month
Cloud Service Fees: Pricing plans are available on the Doc Holiday website, at https://doc.holiday/pricing. Customer will pay Provider the applicable Fees based on the Everything Plan and Customer’s usage. Provider may update Product pricing by giving at least 30 days’ notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.
Payment Process: Customer authorizes Provider to bill and charge Customer's payment method on file monthly for immediate payment or deduction without further approval.
Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period
Technical Support: Support is available at no additional cost via email, the Sandgarden ticketing system, and via video (Zoom).
SLA: Provider will use commercially reasonable efforts to ensure the Services are available at a minimum of 99.99% monthly uptime. The SLA does not apply in cases of downtime or service unavailability caused by Customer's or Authorized Users' actions or inactions, or use of the Services in violation of the Agreement. The SLA is not applicable to issues caused by third-party services or internet service providers not under Provider's control. Downtime does not include scheduled maintenance windows, which will be communicated to Customer at least 24 hours in advance. If the Services fall below the Required Monthly Availability, Provider will issue a service credit equal to a percentage of the monthly subscription fee upon Customer request. Service credits will be applied to the next subscription invoice.
Key Terms
Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word "Customer" in the Agreement will mean that company.
Provider: Sandgarden, Inc.
Effective Date: The date Customer first accepts this Agreement
Governing Law: The laws of the State of Delaware
Chosen Courts: The state or federal courts located in Delaware
Covered Claims:
Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon a third party’s intellectual property or other proprietary rights.
Customer Covered Claims: Any action, proceeding, or claim (1) that the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon a third party’s intellectual property or other proprietary rights; and (2) arising from or relating to Customer’s breach or alleged breach of Section 2.1 (Restrictions on Customer).
General Cap Amount: 1x the fees paid or payable by Customer to Provider in the 12 month period immediately before the claim.
Notice Addresses:
For Provider: legal@sandgarden.com
For Customer: The main email address on Customer's account
Attachments and Supplements
Security Policy: Provider will use commercially reasonable efforts to secure the Cloud Service from unauthorized access, alteration, or use and other unlawful tampering. Provider’s security overview can be found at https://doc.holiday/security.
Insurance Minimums: Sandgarden maintains the following insurance minimums:
- Commercial general liability with a minimum limit for each occurrence of at least $1,000,000.00 and at least $2,000,000.00 in the aggregate
- Worker's compensation insurance as required by Applicable Law.
- Errors and omissions or professional liability with a minimum limit for each occurrence of at least $1,000,000.00 and at least $1,000,000.00 in the aggregate
- Cyber liability with a minimum limit for each occurrence of at least $1,000,000.00 and at least $1,000,000.00 in the aggregate
